Covid-19protection concept

The safety and health of our guests and employees is our top priority. In addition to the current federal government requirements, we have put in place additional measures for your safety. Statutory requirements may result in changes and adjustments to those measures.

Each and every one of us has an important contribution to make to everyone’s safety. Please therefore comply with the prevention measures below.

This page is regularly updated and amended.
Subject to change.
Last update 10.06.2021

Guideline for guests

Face coverings must be worn in all areas except at the table.
Face coverings must be worn in all areas except at the table.
Maintain sufficient distance from others.
Maintain sufficient distance from others.
The three rules that allow entry.
The three rules that allow entry.
The registration obligation must be observed and completed truthfully.
The registration obligation must be observed and completed truthfully.
The maximum occupancy at the tables must be observed.
The maximum occupancy at the tables must be observed.
Food and drinks may only be consumed indoors while seated. Please follow staff instructions.
Food and drinks may only be consumed indoors while seated. Please follow staff instructions.

Rules in the dining area

  • Guests will be required to present a valid negative test result, proof of vaccination or documentation of recovery from COVID-19.
  • Groups of a maximum of 8 adults (plus children) are now permitted indoors – with no restriction on the number of households
  • Groups of a maximum of 16 adults (plus children) are permitted outdoors – with no restriction on the number of households
  • Curfew: midnight
  • Minimum distance between groups of visitors (not between tables): 1 metre
  • Close-fitting face coverings for staff who have direct contact with customers if proof of vaccination or of recovery from COVID-19 or of a negative test result that is still valid (PCR test: 72 hours; lateral flow test: 48 hours; registered self-administered test: 24 hours) can be provided; otherwise, FFP2 masks must be worn

COVID-19 Code of Conduct for Zillertaler Seilbahnen

Huge changes have marked the last few months – COVID-19 is affecting the lives of everyone around the world. More than ever before, the safety and the health of each individual are a focus and priority for all of us, and that includes our cable car companies. We have built on the regulations defined by the Austrian government, which set out a number of measures to protect all visitors and employees.

For cable cars, passengers must keep a minimum distance of 1 m from others who are not part of their household. Austrian regulations for public transport apply correspondingly to cable cars. These regulations include the following exemption: if it is not possible to maintain a distance of at least 1 m due to the number of passengers and when boarding and alighting, deviation from the rule is possible.

Cable car operators must ensure that their passengers always keep the required minimum distance from each other, for example in the queues for the turnstiles, ticket desks, toilets, etc. We comply with this requirement with notices, pictograms, tapes, barriers, partitions, security personnel and/or other appropriate measures.

However, in the cable car entrance and exit areas (turnstiles; escalators; doors) and inside the cable cars, the 1 m minimum distance requirement can be waived (exemption) as the structure and design of these facilities do not permit compliance.

A capacity restriction of 75%applies in enclosed vehicles or vehicles with extendable covers (gondolas, cabins, chairlifts with weather covers). This does not apply if all passengers are from the same household.

FFP2 masks are required in all queuing areas and when travelling by cable car, as section 1 COVID-19-ÖV [Austrian COVID-19 regulations on reopening] defines the mask required in such cases as an FFP2 category respirator (FFP2 mask) without an exhalation valve or a mask that meets at least an equivalent standard.

  • People from the same household must also wear FFP2 masks when travelling in enclosed vehicles and chairlifts with weather covers.
  • Children up to the age of 6 are exempt from the requirement to wear a face covering.
  • Children up to the age of 14 are exempt from the requirement to wear an FFP2 mask. However, they must wear some other close-fitting face covering that covers the mouth and nose (commercially available surgical mask, neck gaiter or similar face covering)

If everyone complies with current regulations and the additional safety measures, we are confident that your holiday in Zillertal will be safe and relaxing.

Suspected case of COVID-19: what should you do?

If you develop symptoms of COVID-19 (dry cough, temperature, shortness of breath, etc.) during your stay, you must call the Austrian emergency number 1450. You will then be given instructions and told what steps to take (for example testing, isolation, etc.); those instructions must be followed. You should also inform your accommodation provider and isolate if necessary.

For emergencies, please always call 144. Please tell the 144 operator that your symptoms could indicate a case of COVID-19. Under no circumstances should you go to the doctor’s if you suspect you have COVID-19.